5z777's Privacy Policy
5z777's complete and transparent policy on how your personal information is collected, where it is stored, and what it is used for.
Table of Contents
Introduction and Scope
5z777 (referred to herein as "we", "our" or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how we process your personal information when you use our website, mobile application and related services.
This Policy is an integral part of our Terms and Conditions. Please read this Policy carefully before using our services. By registering an account on our platform or continuing to use our services, you are considered to have given your consent to the terms of this Policy.
This Policy applies only to 5z777's own digital properties. We are not responsible for the privacy practices of any third-party websites or services outside our site.
What Information We Collect
2.1 Identity Information
At the time of account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID number or passport number (for identity verification)
- Current address
2.2 Financial Information
To process transactions, we collect:
- bKash, Nagad, Rocket account numbers (only at the time of a transaction)
- Bank account details (where applicable)
- Deposit and withdrawal history
2.3 Technical and Usage Information
Information about your device and how you use the platform is collected automatically, such as:
- IP address and device type
- Browser and operating system version
- Login time and session data
- Gaming activity logs (bets, wins, losses)
- Search and navigation history within the platform
How We Collect Information
We collect information in several ways:
- Directly provided: Information you supply yourself when filling in registration forms, logging in, or making a deposit or withdrawal.
- Automatic collection: Device and usage data collected through cookies, web beacons and similar technologies.
- From third parties: Information received from authorised service providers for identity and financial verification.
- Customer service interactions: Information you share with us via live chat or email.
How We Use Your Information
5z777 uses the information collected for the following purposes:
4.1 Service Operations
- Creating, managing and securing accounts
- Processing deposit and withdrawal transactions
- Administering bonuses, VIP benefits and other promotional offers
- Providing customer support and technical assistance
4.2 Legal and Protective Purposes
- Age verification: only persons aged 21 or above may use the platform
- Preventing fraud, money laundering and illegal activity
- Complying with applicable legal obligations
- Maintaining records for dispute resolution
4.3 Service Improvement
- Analysing and improving the user experience
- Planning new features and services
- Identifying technical issues on the platform
4.4 Communications
We may use your email address or mobile number to send you important notices regarding your account, transactions or security. You can set limits as described in our Responsible Gaming guidelines.
Data Storage and Security
5z777 follows industry-standard technical and administrative measures to protect your information. SSL encryption is used on our servers and for data transfers, protecting your information from unauthorised access.
5.1 Technical Security Measures
- All data transmission secured with 256-bit SSL encryption
- Password hashing and secure storage
- Two-factor verification (OTP) system
- Regular security audits and vulnerability testing
- Restricted data access for authorised staff only
5.2 Special Protection for Financial Information
bKash, Nagad, Rocket or bank account details are used solely to complete transactions and are stored in encrypted form. No staff member can view your full financial credentials.
5.3 Response to a Data Breach
If a data breach occurs and your information is at risk, we will notify you by email or SMS within a reasonable time and take the necessary protective steps.
Sharing Information with Third Parties
5z777 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Service Providers
Necessary information may be shared with selected third-party service providers for payment processing, identity verification, fraud prevention and technical infrastructure management. These parties are contractually bound to use the information only for the specified purpose.
6.2 Legal Obligations
Disclosure of information may be legally required to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements.
6.3 Business Transfers
In the event of a merger, acquisition or asset sale, user information may be transferred. In such cases, the new controlling entity will be required to comply with the terms of this Privacy Policy.
6.4 Game and Live Casino Services
Game studios and live casino service providers operating on our platform (such as Evolution and Pragmatic Play Live) may process limited technical data on their own, but personal identity information is not shared with them.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 5z777 website and app.
7.1 Types of Cookies
- Essential cookies: Required to keep login sessions active and maintain security.
- Functional cookies: Remember your language and display preferences.
- Analytical cookies: Collect platform usage statistics to help improve our services.
7.2 Managing Cookies
Most cookies can be disabled through your browser settings. However, disabling essential cookies may affect some core platform functions, such as login or the payment process.
Your Rights and Choices
As a 5z777 user, you have the following rights regarding your personal information:
8.1 Right of Access
You may request to know what information we hold about you. Please contact our customer service team by email for this.
8.2 Right to Correction
If your account contains incorrect or outdated information, you may request that it be corrected. Many details can be updated yourself from Account Settings after logging in.
8.3 Account Closure
You may contact us to request account closure. However, certain information required for legal obligations or dispute resolution may be retained for a defined period.
8.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can turn this off from Account Settings or request it directly through customer support. Essential account-related notifications cannot be turned off, as they are necessary for security.
Data Retention Period
5z777 retains your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law.
- Active accounts: All applicable information for as long as the account remains active.
- Closed accounts: Financial transaction and identity verification records for a minimum of five years after account closure.
- Session data and logs: Generally 90 days to one year.
- Legal matters: For as long as required to resolve the relevant legal proceedings or claims.
Protection of Minors
All 5z777 services are for persons aged 21 or above only. We do not knowingly collect any information from minors.
Age verification is a mandatory step in the registration process. If we determine that a user is a minor, their account will be suspended immediately and any stored information will be deleted except where legally required. Our detailed guidelines on responsible gaming are available on the Responsible Gaming page.
Policy Changes
5z777 may update this Privacy Policy at any time due to business needs, technological changes or legal obligations. For significant changes, we will notify you in the following ways:
- Sending a notification to the registered email address
- Displaying a notification on the platform at login
- Changing the "Last Updated" date on this page
If you continue using the platform after the updated policy is published, you will be considered to have agreed to the new policy. To learn more about us, visit our About Us page.
Contact
If you have any questions, objections, or requests regarding this privacy policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: Via the website's live chat option, 24/7
Our customer service team can assist in both Bengali and English. Privacy-related requests are generally responded to within business days.